Frequently Asked Questions

Membership

We’ve created a portfolio of products, which we hope will fit your needs! Check them out here, along with the benefits that each package provides.

No problem, let’s get to yes. Check out our Desk Exchange Community Animator Program, to trade your time for space! Our annual intake periods each year are August and January.

We’ve got the perfect solution for you! Become a CSI Community Member to access all the good stuff CSI has to offer, without the workspace.

You sure do. We believe that the foundation to a strong community is shared values and so curate our community to ensure everyone here has a social mission. Apply here (you’ll be taken to a form on The Common Platform).

If you have purchased a Hot Desk (HD), Dedicated Desk, Team Table or Office package with us – yes! Our team will sort it once it arrives and put it in your CSI mailbox.

Unfortunately, you cannot. The lowest package you need to get for a mailbox is a HD1.

Any CSI member with a Hot Desk, Dedicated Desk, Team Table, or Office can work from the Hot Desk area at any other CSI location in Toronto during normal business hours for a day by signing out a day pass from the Welcome Desk. Please note the day pass is meant for one-off use. If you need more office or desk space for your team, email us at leasing[at]socialinnovation.ca and we can talk options!

Furthermore, the HD3 package automatically grants a member 24/7 fob access to all CSI locations in Toronto.

The lounge is for coffee, informal meetings, and general serendipity. If you like working in the lounge, count it towards your Hot Desk hours.
CSI Spadina and Annex have a small handful of lockers available on a first come, first serve basis.

Every package comes with a minimum 6-month commitment. After the first six months, your leases goes month-to-month.

Leases do not terminate automatically. You must provide, in writing, 30 days notice for Hot Desks and CSI Community Membership and 60 days for Dedicated Desks, Team Tables and Offices.

Hot Desk packages and all benefits associated with them cannot be shared, but if your team needs more than one Hot Desk we’re happy to offer a discount!

If you are currently on a HD1 or HD2 package, we’re happy to provide a 20% discount for each extra package (maximum 2 additional packages), assuming they are of the same or lesser value.

If you are currently on a HD3 package, we can offer you $50 off each extra package (maximum 2 additional packages).

Dedicated Desks can be shared between 2 people in the same organization although we ask that only one person works there at a time. If sharing the Dedicated Desk with someone from a different organization, please see below.

Dedicated Desks, Team Tables, or Offices can be shared with a different organization provided they are approved as CSI members via the application process and pay the standard monthly shared amenities fee ($65/month for Dedicated Desks and $130/month for Offices and Team Tables) and set up fee ($100).

The quickest/easiest approach for setting this up is to have only one of the organizations liaises with CSI Leasing and be responsible for rent payments. CSI will separately administer both organizations for things like shared amenities costs, fobs, set-up, photocopy, phone, meeting-room overages, etc.

If you are changing between Hot Desk packages, we require 5 days notice.

If you are changing from an Office, Team Table, or Dedicated Desk to a Hot Desk or CSI Community Membership, we require 60 days notice from the start of a month.

If you are changing from a Hot Desk to CSI Community Membership, we require 30 days notice from the start of a month.

There are no additional costs for CSI Community Membership.

For all workspace packages, there are two additional costs to take note of when joining us:

  1. There is a $100 one-time set-up fee for all packages
  2. A security deposit equivalent to one month’s rent to cover any invoices that may arrive at the end of your last month of membership (i.e. photocopying, phone, etc.)

Once your bills are paid, we’ll send you the balance within 45 days after your last day. Please note this deposit is not considered your last month’s rent.

You cannot put your membership on hold but if there are extenuating circumstances, we’ll work with people on a case by case basis to arrive at something that works within your needs.

You can learn all about our acceleration services here or email our Director of Programs, Barnabe Geis, directly at barnabe[at]socialinnovation.ca.

Learning More About CSI

You bet. We regularly hold tours during which you’ll get an introduction to our space and meet a member of our team who can give you everything you need to make a decision.

Please note that during the COVID-19 pandemic, we are only offering tours by appointment. Fill out this form to book a tour.

You may! We’re taking precautions during the COVID-19 pandemic to keep our members and staff as safe as possible, so we will only be doing tours by appointment. Fill out this form to request a tour.

Good news! We’ve written and open sourced a handful of books about our approach to building shared spaces. You can access all these books here.

CSI Members

We get these requests so often and honestly, it’s a bit hard because we want to help but we also don’t want to keep distracting our members with various requests of their time. But check out the Consulting and Research section below to see if it might connect you to the right resource!

Consulting and Research

If you have further interest in Consulting Services with CSI, you may get in touch with consulting[at]socialinnovation.ca. There is a fee applied to consultations, which can be determined once further details of the consultation have been discussed.

Cool. Send us an email at consulting[at]socialinnovation.ca and we’ll find the best person to connect you with from there.

We handle these on a case-by-case basis as we get a lot of requests and are sensitive about not overburdening our community with requests. Where we make exceptions is when your research has value to the community and can be shared with future requests for research. If that fits the bill for you, please email info[at]socialinnovation.ca and if you want to see past research done about CSI and its members, see here.

Staying in Touch

We have a biweekly newsletter that includes news, events, buzz and job listings. You should totally sign up for it!

Promoting to the CSI community is a benefit that we reserve for members of CSI who are paying for such services. Also, we don’t sell ad space on our website.

Of course, we would love for you to join us and you can learn more about becoming a member! But in some cases, we are happy to make an exception so please fill out our promotional form to share your information with us.

Jobs

Keep an eye on the job postings page of our website.

Accessibility

On This Page

More questions?

If you haven’t found the answer you are looking for, you can contact us at info[at]socialinnovation.ca.