Community Jobs » Service Development & Project Management Assistant

Service Development & Project Management Assistant

Position Description

Voice of Purpose is a social enterprise serving the transformative arts sector in the areas of systems change, capacity building and professional development. We focus on deepening the impact of socially-engaged arts engagement and education by supporting leaders and organizations to embody their purpose. We value holistic approaches to empowerment, innovation, equity and inclusion.

As a Service Development & Project Management Assistant at Voice of Purpose you will play a key role in helping to uplift and steward positive transformation in the community arts sector. The first project you will be engaging in with us is ‘Engaging Artists in Digital Learning Environments’, a research project spanning across Canada and the US.

This is a community oriented, hands-on leadership and support position. As part of the team of Voice of Purpose, our intention is for the person in this role to grow with the organization. We center in on the path of purpose and journey of transformation as core orientations, not just in what we offer to the world, but what we embody internally as individuals within a collective.

This person will become right hand support to the Director of Digital Strategy & Organizational Development, Nate Gerber – who provides leadership and implementation for the organization’s strategic development and its digital solutions. The Service Development and Project Management Assistant will be responsible for supporting insight management, systems configuration and strategic coordination across the end to end service development lifecycle. This includes: strategy, solution design and systems development, implementation, deployment, validation, maintenance, monitoring, evaluation and change. Our 2022 core services portfolio includes research, web publishing services, community platforms, online education offerings, marketing automation systems, internal operational systems, and professional service consulting offerings.

While this is a temporary contract position, we are developing opportunities for expansion. We are looking for someone who is on the journey of deepening in alignment with their purpose, and can grow in their leadership with us. Experience in service innovation, social change, digital system configuration (primarily low-code tools stack), and the community arts education industry are huge assets! Excellent written and oral communication skills are a must.

Who we are looking for is…

Capable and experienced in:
  • Operations leadership & coordination
  • Strategic thinking in organizational contexts
  • Systems & service design
  • Configuring and connecting software product systems

Which means that they:
  • Are able to be in a conversation and work collaboratively in digital knowledge tools (eg: Miro & Coda) to do sensemaking with us, and create strategic briefings for a given context
  • Are excited to be a maker – working hands on to help with building technical solutions
  • Understand system design and business strategy
  • Understand marketing and customer relationship management
  • Are competent with implementation and execution – able to execute on analysis, configuration and implementation
  • May have coding and development experience

Some traits we value:
  • Agile and flexible
  • Integrative, intersectional, creative thinking
  • Proactive in gaining clarity and moving the ball
  • Comfortable pushing back, seeking support and communicating their needs.
  • Coachable, humility, an astute and eager learner
  • Good at problem framing, inquiry analysis
  • Tactful and nuanced. Politically attuned (inclusion, diversity, equity, accessibility – relational dynamics & implications)
  • Grounded in the intersections of their identity
  • Empathetic and collaborative.
  • Creative, innovative, artist

Roles and Responsibilities:

Service and Systems Strategy Support
  • Issues analysis
  • Strategy briefing
  • Strategic roadmap development
  • Digital systems setup, configuration and integration (eg: marketing automation software, survey software, email marketing platforms). Training support will be provided.
  • Digital product market research
  • Information management support and maintenance

Administration, Project Management and Coordination Support
  • Project management systems development
  • Stakeholder coordination and communications support (may include some editing & proofreading)
  • Stakeholder relations (will include some general community engagement support)
  • Administrative support (email communications, organizing, sorting and tracking information and research data). Other tasks may be assigned

General Skills and Eligibility Requirements to note

  • Honesty, integrity & humility
  • Direct communication skills. Ability to engage partners, stakeholders and audiences with warmth, authenticity and courtesy
  • Sound organizational and data management skills. Ability to work in a dynamic environment with tight time constraints
  • General digital literacy – comfort learning and using digital business tools (eg: operations management, CRM, project management etc.)
  • Experience and knowledge around the Community Arts Education Industry is an asset
  • Ability to problem solve creatively in high pressure situations
  • Ability to work without direct supervision, paying close attention to detail and bearing independent responsibility for quality of work
  • Ability to use tact, discretion and sound judgement when dealing with confidential information
  • Proficiency in standard knowledge tools such as Microsoft office, google drive
  • Awareness, experience and commitment to social justice, anti-oppression, equity and inclusion practices
  • High level of emotional intelligence and intuition
  • On the path of embodying your purpose
Please note, only those who will be considered for an interview will be contacted.