Are you a social entrepreneur or innovator looking to be part of a dynamic community?
Do you love meeting new people, solving new problems every day and making sure our spaces flow? Would you exchange 7 hours a week for a fantastic free workspace and access to an incredible community?
If the answer to these questions is a resounding “YES!” then the DECA program is perfect for you.
We are now recruiting our next cohort of DECAs for CSI Annex, CSI Spadina, and the Community Living Room in Regent Park. Apply to become a DECA.
- Start Date: April 2022
- End Date: October 2022
- Apply by: February 13, 2022
- Program
- Social Ventures
Feb 15th 2022 Update:
Thank you for your interest in the DECA program at the Centre for Social Innovation. We have now moved into our selection process and will be contacting successful applicants for interviews. If you are interested in joining the DECA program you can still apply! However our selection will be on a rolling basis moving forward and our staff will get back to you as space becomes available in the program.
Thank you again and looking forward to meeting you soon.
-The Community Team
JANUARY 2022 UPDATE:
The DECA program remains an important part of community building at CSI Annex, CSI Spadina, and the Community Living Room. We are committed to protecting the community and all our DECA program participants in the current public health situation. We will roll out our onboarding of the next DECA program cohort in phases after we see a reliable reduction in COVID-19 case numbers and public health measures.
Tentatively, we’re aiming for an early April 2022 start date, preceded by interviews and online training in February and March. In the meantime, we are eager to collect expressions of interest and look forward to welcoming a new cohort of Desk Exchange Community Animators aka DECAs, into the CSI community when the time is right.
Please note that these timelines could change based on provincial guidelines and CSI’s internal policy decisions.
WHAT IS A DECA?
To literally spell it out, DECA stands for:
Desk (the welcome desk of one of the CSI locations)
Exchange (you volunteer in exchange for unlimited desk hours and 10 meeting room hours)
Community (you are the heart of the CSI community)
Animator (you are a connector of ideas and people)
So a “DECA” is someone who welcomes people as they arrive at a CSI building. They are the first faces people see when they arrive at a CSI location, and they set the tone for the rest of that experience.
The commitment: Exchange 7 hours on a dedicated day, once per week on a 6 month term.
WHY BECOME A DECA?
No pressure, but DECAs are the glue that keeps the CSI community together. This program is perfect for anyone wanting to learn about social innovation by immersing themselves in it. CSI is a network of networks with over 2,500 members. On any given day you could meet someone who will change your life. Some DECAs have gone on to start their own companies. Others have joined organizations working out of CSI. A handful have even become full-time CSI staff.
WHO BECOMES A DECA?
DECAs are diverse in every way. They have varied backgrounds including race, ethnicity, gender and gender identity, age, socio-economic status, national origin, sexual orientation, ability and religion. But they all have excellent customer service, organization, communications, and problem solving skills. (And a commitment to approaching tasks with sincerity, care, fun and goodwill).
The short answer:
Provide exceptional customer service while efficiently and gracefully handling whatever comes their way.
The long answer:
Run the Welcome Desk – Welcome every visitor to CSI with enthusiasm and energy and help them navigate the CSI Ecosystem. Handle phone and in person inquiries. Manage and support meeting room bookings. Key member services include stocking & maintaining kitchens and printers with inventory supplies, supporting meeting room bookers, and processing mail!
Be a Host – Be CSI’s number one fan. As CSI’s ambassadors you’ll also help members and visitors navigate the spaces and take visitors on mini-tours of the space while getting to know our incredible community. Prepare meeting rooms and ensure the space is flowing for our Members. Organize, build and participate in community events and help with community animation. Ensure all our services are offered in an appropriate and culturally competent manner to a culturally and socioeconomically diverse range of communities.
Clean and Tidy – What more is there to say? Maintain a spotless space and operational duties whilst ensuring everyone’s experience at CSI is awesome and the community is able to flow and continue to make change. That means getting your hands dirty and ready for anything!
Increase Efficiency of Operations and Systems – Suggest new work practices and processes to improve CSI’s flow and facilitate our daily mission. It’s not always about what we do, but how we do it!
Offer IT Support – Support members using our photocopiers, printers, audio visual equipment, phones and teleconferencing equipment.
Other duties as suggested – We’d always want to hear what ideas DECAs have about how to support our incredible community, operations, member services and dynamic spaces.
DECAs support CSI Members by working with staff teams at one of three locations.
CSI Annex (720 Bathurst Street) and CSI Spadina (192 Spadina Avenue) are coworking spaces for the innovators, social entrepreneurs, changemakers who are co-creating the Next Economy. The Community Living Room (585 Dundas Street East), a project of the CSI Institute, a neighbourhood level experiment to build community wealth, community enterprise and social enterprises at the ground level.
Accessibility
CSI Annex has a fully accessible ground floor.
CSI Spadina is built to accessibility standards, except that the elevator is limited by 30-inch doors.
The Community Living Room in Regent Park is fully wheelchair accessible.
“It’s actually difficult to articulate the full extent of what I got out of finding CSI through the DECA program, but in the 10 years I’ve lived in Toronto, being in the DECA program was the first time I felt connected to a community. I made connections with people who were up to great things that I ordinarily wouldn’t have the opportunity to connect with, I made amazing friends that I still see regularly, and being part of the co-working space gave me a sense of grounding and belonging during a tough transition phase in my career. I can honestly say that being part of CSI changed the trajectory of my life and made me a much happier and more fulfilled human.” – Kale Ridsdale
“MY DECA time at CSI has done a lot for my network, my business and my wallet! I’ve made some pretty awesome connections, hired people, and have been hired as well! I’ve met people who are experts in their industry and were able to help me grow my biz. For example: another DECA named Anabelle sat me down and interviewed me about Embodying the Sexual Being Within. This mini series film did wonders for the marketing in my biz! Gillian — a member in the community and the CEO of Birthmark — offered my partner and I the honour of joining their Board of Directors. It’s a new field for us, and we are super excited to explore this part of our business skill sets. What ever you take in life, you must give back, this is the flow of nature. My DECA role is where I live that out. Making people smile with silly, and effective, antics. You may not understand this part unless you’ve seen it! They don’t call me Queen Animator for nothing!” – Maria Espinosa
“I become a DECA in 2017. It was the best decision I made. Being a DECA means you are fully immersed in the community, I was committed to spending more time in the space. This led me to co-founding the Changemakers Mastermind group with fellow CSI members. Our mighty group has been meeting twice a month for nearly two years in a CSI meeting room. We have the opportunity to discuss challenges and successes we have had in our business. It has been instrumental in helping us all to move our businesses forward.” – Charmaine Bryan
“I’d been struggling to find some traction and build momentum for a while, alone at my dining room table. I knew what I was lacking was the inspiration, possibility and opportunity that can come from being part of a working community. Joining the DECA program at CSI has been one of the best personal and professional decisions I’ve made. I enjoy coming in for my DECA shifts each Monday, and am grateful for the opportunity to help this space and community flow. Inspiration, focus and opportunities are best found when working in a community of good people. I’m now starting to find traction and build momentum toward a new life. It’s a valuable, innovative resource to say the least.” – Thom Finlayson
“I moved to Toronto the night before I started the DECA program, and I owe so much to that experience. It allowed me to connect to an incredibly supportive and inspiring community in the city. As a naturally introverted person, it was the gentle push I needed to quickly and easily meet a wide array of CSI members who would recognize me due to my role in the space. Beyond personal gain, CSI helped me achieve my professional goals. Everyone who participated in the first season of my Connexion project — cast and crew — I met through the community. It was a moving experience to screen the first season six months later at CSI Spadina to an audience of CSI members and friends. It is an ongoing pleasure to be a part of this community.” – Anabelle Budd
“Becoming a DECA was the best way to integrate into the amazing CSI community and get to know so many people here. As a DECA I made many friendships and got connections in the community that helped me to move forwards with my business. I highly recommend this opportunity to make friendships, long-lasting connections, and as an entrance to such a great collaborative community working to make a difference in this world” – Katt Grant
Part of the CSI Connects Initiative
At CSI we connect the community to each other with convenings and communities of practice, socials, networking, and animation. Learn more about our approach here.
